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商品編號： 9-606-015 出版日期： 2005/12/14 作者姓名： McAfee, Andrew 商品類別： Operations management 商品規格： 11p 再版日期： 2006/10/20 地域： 產業： 個案年度： 2002 - 2002
商品敘述：
CVS''s retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems generated by exceptions. The company must now decide how to change this process, and what information system changes to make in support of the redesigned process.
涵蓋領域：
Customer retention;Customer service;Process improvement;Service delivery
相關資料：
, (9-607-040), 24p, by Andrew McAfee;, (7851), 0p, by Andrew McAfee;, (XLS275), 0p, by Andrew McAfee
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